KwebbelTCG Shipping Policy

Last updated: 30 June 2026

This Shipping Policy applies to orders placed through the KwebbelTCG online store.

1. Shipping Destinations

KwebbelTCG currently ships to:

• Belgium

• The Netherlands

Where a country is not available during checkout, we are currently unable to deliver there.

KwebbelTCG operates exclusively as an online store. Collection or personal visits at the registered business address are not possible.

2. Shipping Costs

The final shipping costs will be displayed during checkout before the order is placed.

Belgium

Standard shipping with Track & Trace: €10.00

Free standard shipping for orders of €200.00 or more

The Netherlands

Standard shipping with Track & Trace: €16.00

Shipping costs are always charged for deliveries to the Netherlands.

Any discounts, temporary promotions or alternative rates will be clearly displayed before the order is completed.

3. Order Processing

We aim to process in-stock products within 1 to 3 business days after payment has been received.

Weekends and Belgian public holidays are not considered business days.

During busy periods, new product releases, promotional campaigns or exceptionally high order volumes, processing may take longer. Where a significant delay occurs, we will try to inform the customer as soon as possible.

Where no other delivery period has been agreed, the order will be delivered no later than within the legally applicable period.

4. Estimated Delivery Time

The delivery period begins after the order has been processed and handed over to the carrier.

The actual delivery time depends on factors including:

• the destination country and delivery address;

• the selected carrier;

• the carrier’s workload;

• weekends and public holidays;

• weather conditions;

• any inspections or disruptions within the transport network.

Displayed delivery dates and delivery times are estimates and are not guaranteed delivery times unless expressly stated otherwise.

5. Track & Trace

Where Track & Trace is available, the customer will receive an email containing the tracking information after the order has been dispatched.

It may take some time before the carrier displays the first tracking scan.

Please also check the spam or junk email folder if the shipping confirmation has not been received.

6. Carriers

KwebbelTCG may use different carriers depending on the destination, weight, dimensions and availability of the shipping service.

The carrier will be selected by KwebbelTCG unless several shipping options are expressly offered during checkout.

7. Packaging

TCG products and collectible items are packaged as carefully as possible to reduce the risk of damage during transport.

Depending on the product, we may use:

• sturdy shipping boxes;

• protective filling material;

• cardboard protection;

• sleeves, top loaders or similar protection for individual cards;

• additional protection for fragile or valuable products.

8. Pre-orders

A pre-order will be dispatched once the product has officially become available and has been received and processed by KwebbelTCG.

Release dates and delivery dates for pre-orders are estimates and may be changed by manufacturers, distributors or suppliers.

Where an order contains both in-stock products and pre-orders, the entire order will normally be dispatched once all products are available.

Where the customer wishes to receive the available products separately at an earlier time, they may contact us at kwebbeltcg@gmail.com. Additional shipping costs may apply to a separate shipment.

Where a pre-order is significantly delayed or cancelled, we will inform the customer as soon as possible.

9. Correct Delivery Address

The customer is responsible for entering a complete and correct delivery address.

Before placing the order, please check at least the following details:

• name;

• street and house number;

• any apartment, unit or address addition;

• postal code;

• city or town;

• country;

• email address and telephone number.

Where an address contains an error, please contact us as soon as possible at kwebbeltcg@gmail.com.

We will attempt to change the address as long as the order has not yet been processed or dispatched, but we cannot guarantee that a change will still be possible.

Additional costs resulting from an incorrect or incomplete address may, to the extent permitted by law, be charged to the customer.

10. Uncollected or Refused Parcels

Where a parcel is not collected, is refused or is returned by the carrier, KwebbelTCG will contact the customer after the parcel has been received back.

Additional shipping costs may be charged for a new shipment.

Where the order is cancelled, only costs that have actually been incurred and may legally be charged will be deducted. Statutory consumer rights remain applicable.

11. Delays

In the event of a delay, please first check the Track & Trace information.

Please contact us where:

• the tracking information has not been updated for an extended period;

• the estimated delivery period has been significantly exceeded;

• the carrier indicates that the parcel may be lost;

• the parcel is marked as delivered but has not been received.

Where necessary, we will contact the carrier and open an investigation.

Where an order is not delivered within the agreed or legally applicable period, the consumer retains the rights provided under applicable consumer law.

12. Damage During Transport

Please inspect the parcel and its contents as soon as possible after delivery.

Where the parcel or product arrives damaged, please contact us as soon as possible at kwebbeltcg@gmail.com and include:

• the order number;

• a description of the damage;

• clear photographs of the outside of the shipping box;

• photographs of the shipping label;

• photographs of the packaging materials;

• clear photographs of the damaged product.

Please retain the parcel, the product and all packaging materials until we have provided further instructions.

Responsibility for loss or damage during transport remains with KwebbelTCG until the consumer, or a third party designated by the consumer, has physically received the order, except where the consumer has independently selected a carrier that was not offered by KwebbelTCG.

13. Missing Parcels

Where a parcel may be missing, an investigation must first be carried out by the carrier.

The duration of this investigation depends on the carrier and the destination. We will keep the customer informed as well as reasonably possible during the investigation.

Where it is confirmed that the parcel has been lost, we will offer, depending on the circumstances and availability:

• a replacement shipment; or

• a refund of the relevant amount.

14. Incorrect or Incomplete Delivery

Where you receive an incorrect product or part of the order is missing, please contact us as soon as possible at kwebbeltcg@gmail.com.

Please include the order number and clear photographs of the products and packaging received.

We will then provide an appropriate solution at no additional cost.

15. Contact

For questions regarding shipping or delivery:

KwebbelTCG
Email: kwebbeltcg@gmail.com
Telephone: +32 456 64 61 83

We aim to respond to questions within a maximum of 10 days.